Return Eligibility and Timeframes
Formiques accepts returns within 30 days of delivery for unworn, unaltered clothing items with original tags attached and packaging intact. Due to hygiene considerations, intimate apparel, swimwear, and hosiery require protective seals unbroken for return eligibility. Final sale items including personalized garments, customized pieces, and clearance merchandise are excluded from standard returns. The return period is calculated from the delivery date confirmed by carrier records, with holiday extensions providing 45-day windows for purchases made between November 15th and December 31st. All returns require proof of purchase and reason documentation.
Return Authorization Process
To initiate a return, customers must request authorization through their account portal or by emailing [email protected] with order details and return reason. Our system generates a unique Return Authorization number and specific instructions based on the clothing category and return circumstance. Unauthorized returns shipped without proper documentation may be refused at our receiving facility, with return shipping costs remaining customer responsibility. The authorization process includes return reason classification and condition verification questions to ensure proper handling. Authorized returns must be completed within 14 days of authorization issuance.
Refund Processing Procedures
Refunds are processed to the original payment method within 3-5 business days of return receipt and inspection. Credit card refunds typically appear in 5-10 business days depending on financial institution processing times. Original shipping fees are non-refundable except in cases of company error or defective merchandise. Store credit options are processed immediately upon return approval and never expire, providing flexible future shopping options. Partial refunds may apply to items returned without original packaging or showing signs of trial wear. All refund transactions include detailed email confirmation with amount breakdown and reference numbers.
Exchange Procedures for Clothing
Size and fit exchanges are prioritized within our return system to ensure customer satisfaction. The exchange process requires return authorization and receipt of original items before replacement shipment, though expedited options allow simultaneous processing for established customers. We maintain exchange inventory for popular sizes and styles to minimize wait times. Price differences are reconciled at current pricing, with additional charges or refunds processed accordingly. Exchange shipping is complimentary for domestic exchanges involving sizing issues, while international exchanges require additional shipping payments.
Product Condition Assessment
Returned clothing undergoes meticulous inspection by our quality assurance specialists. Assessment criteria include fabric integrity, tag presence, odor detection, and absence of wear indicators like deodorant marks or makeup stains. Garments must be free from alterations, damage, or signs of trial wearing. Our inspection process includes photographic documentation of any condition discrepancies for transparent communication. Customers receive detailed condition reports for returns that don’t meet our standards for full refunds. Pre-return condition inquiries are welcomed at [email protected] to avoid potential issues.
Warranty and Manufacturing Defects
Formiques clothing carries a 90-day warranty against defects in materials and workmanship. Warranty claims require digital images clearly showing the defect alongside proof of purchase documentation. Covered issues include fabric flaws, stitching failures, seam separations, and manufacturing defects affecting garment durability. Normal wear, accidental damage, improper care, or commercial use are excluded from warranty coverage. Warranty service options include repair by our tailors, replacement with identical items when available, or refund based on defect severity and product availability.
Special Return Circumstances
We accommodate special return situations including gift returns, duplicate orders, and fit dissatisfaction cases. Gift returns require recipient information and original order reference for proper processing. Duplicate order returns receive priority handling with waived restocking fees when identified promptly. Fit issues are addressed through our comprehensive exchange program with detailed size consultation available from our styling team. Holiday returns have extended timeframes as announced seasonally, while emergency returns for defective items receive expedited resolution pathways.