Order Processing and Verification
All Formiques clothing orders are subject to a verification process to confirm item availability, pricing accuracy, and shipping address validity. This procedure typically takes 1-2 business days during which our team conducts quality checks and prepares garments for shipment. Custom-made items or tailored pieces require additional production time, clearly communicated during checkout. We prioritize order integrity by confirming all details before packaging, ensuring your selected clothing items match your specifications precisely. Once verified, orders transition to the packing stage where garments are carefully folded, wrapped in protective materials, and placed in secure packaging suitable for apparel transportation.
Shipping Methods
We offer free shipping on orders over $65, and for orders under $65 we have flat shipping at $4.95.
Domestic Shipping Timelines
Domestic shipping within the United States typically requires 3-7 business days from dispatch date, varying by destination region and service selection. West Coast deliveries generally process faster from our California facility, while East Coast shipments may require additional transit days. Express shipping options reduce timelines to 1-3 business days for time-sensitive orders. These estimates exclude the initial processing period and begin when the carrier scans your package into their system. Rural addresses or remote locations may experience extended delivery windows due to limited carrier service frequency in those areas.
International Shipping Procedures
Formiques ships to over 60 countries worldwide with delivery estimates ranging from 10-25 business days depending on destination customs processing. All international shipments include detailed commercial invoices with accurate product descriptions, materials composition, and declared values as required by international trade regulations. Customers are responsible for any import duties, taxes, or customs clearance fees imposed by their country’s authorities, which are not included in our shipping charges. We recommend researching local textile import regulations before ordering, particularly for specialized clothing items that may have additional restrictions.
Order Tracking and Delivery Updates
Once your order ships, you’ll receive automated email notifications containing tracking numbers and direct links to carrier tracking portals. Our integrated system provides real-time updates at key transit milestones including departure from our facility, regional sorting center processing, and out-for-delivery status. For high-value orders, we include signature confirmation and delivery validation services by default. Customers can also monitor shipments through their Formiques account dashboard, which maintains complete order history with tracking details. If tracking information doesn’t update within 48 hours of shipment notification, contact [email protected] for manual verification.
Delivery Management and Issue Resolution
Our logistics team actively monitors shipments and intervenes promptly when delivery exceptions occur. For packages marked delivered but not received, we initiate carrier investigations within 24 hours of notification. Damaged shipments must be reported within 7 days of delivery with photographs of both external packaging and any garment damage. Lost packages are formally investigated after 10 business days past the estimated delivery date. We maintain insurance coverage on all shipments and process claims efficiently for qualified incidents. Address corrections or special delivery instructions can be accommodated if communicated to [email protected] within 6 hours of order placement.